How to request a refund

1

Go to our Contact page

Visit extendahand.com/contact-us and complete the contact form, or email us directly at support@extendahand.com.

2

Include your order details

Provide your order number, the name and email used at checkout, the item(s) you want refunded, and the reason for your request.

3

Attach photos if applicable

If your item arrived damaged or incorrect, include photos of the item, packaging, and shipping label so we can resolve it quickly.

4

We'll respond with next steps

We review every request and will reply with an approval decision and return instructions if a return is required.

Required information

Include all of the following in your refund request so we can process it without delay:

Order number

Name used on the order

Email address used at checkout

Item(s) you want refunded

Reason for the refund

Photos of the item and packaging (required if item arrived damaged or incorrect)

Refund requests sent through channels other than the contact form or email may be delayed. Please use extendahand.com/contact-us or email support@extendahand.com.

Refund eligibility

✓ Eligible for a refund

Item arrived damaged

Wrong item received

Item unused and returned in original condition

✕ Not eligible for a refund

Item shows signs of use, installation, or modification

Missing parts or original packaging

Request does not include required order information

Returns

Return authorization required If your refund requires a return, we will reply to your request with return instructions, a return address, and any required authorization details. Do not ship items back before receiving these instructions.

Items must be returned unused, uninstalled, and in original packaging.

Returns must be packaged securely to prevent damage in transit.

Shipping costs

Scenario	Who pays return shipping	Original shipping refunded?
Wrong item sent by us	Extend-A-Hand We cover it	Yes
Item arrived damaged or defective	Extend-A-Hand We cover it	Yes
Customer return (unused, original condition)	Customer Customer pays	No

Refund processing time

Once a refund is approved, it is issued back to your original payment method. Processing time depends on your payment provider — most refunds post within 5–10 business days after approval. If a return is required, the refund is issued after we receive and inspect the item.

Damaged or incorrect orders

Act quickly — contact us as soon as possible If your order arrives damaged or incorrect, submit a request through the contact form or email support@extendahand.com right away. Include photos of the item, packaging, and shipping label. We will resolve it promptly at no cost to you.

Exchanges

Prefer an exchange instead of a refund? Submit your request through the contact form or email and note "Exchange Request" in your message. Include your order number and the item you would like instead.

Refund Policy